SAP B1 blog

The software meets all the important requirements of a support desk tool:

All have access to the web-based

It is important for any solution that wants to be a serious helpdesk software that it is accessible via the Internet - for employees and customers. Of course, all options for displaying messages should be possible here.

Support Desk Roles and Messaging

For the workflow In the context of the support desk, it is important that roles are clearly defined so that support tickets can be managed in all their phases.

It should be possible to notify all participants about tasks and the progress of a ticket in various ways.

Overview of the Support Desk

A dashboard that displays all incoming tickets and status changes is an important tool for all coordinating roles such as help desk managers.

Separate internal and external communication in support

Internal comments and communication with the customer must be possible separately at all levels. Automatic notifications are also a matter of course for help desk software.

No break after the support desk

It must be possible to release and invoice the service from the same software without duplicate data storage or transfer of data

In a short video summary, Maringo now shows the most important components of the Support Desk solution.

Advantages of integration

What MariProject and SAP Business One also do, however, is ensure transparency by integrating all other processes in the company. This means that all costs and revenues can be related to the expenses and income from customer support.
The findings for controlling are a valuable basis and indicator for the customer relationship.
This most important relationship in the company should at least interest everyone from marketing and sales to sales after service.