Internally in the ERP project: key users

Thus consciously some decisions to a ERP project The more important decisions are made, the less thought is sometimes given to others. For example, the appointment of an important role is often underestimated: the key user

This choice is usually made internally and without knowing the relevant aspects of this task. However, it is of little benefit to the project if this responsibility is given too lightly to the next available hands. Expertise in the areas relevant to the ERP system relevant Business processes are the minimum. You can find more tips on how to determine your suitable key user here:

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Meet decision makers

Therefore, choose an employee who is also used to having their say in their day-to-day work. Not only can suggestions for change be developed more efficiently in this way, but they will also automatically be better heard by colleagues. The "decision-maker" employee is also best placed to introduce their colleagues to the changes. However, it doesn't always have to be the head of department. Often there are also clerks who unofficially occupy a respected and senior position. Here you need to familiarise yourself with the social structures in your company (if you haven't already done so).

Thinking outside the box

Important: for your ERP project to succeed, you need expertise from all areas of the company. The key user should have this. At the very least, they should have the foresight to liaise with colleagues from other areas when it comes to changing processes and be able to bring this together efficiently in the end.

Find (too) sentence

"Supervising" an ERP project within a company is no easy task. However, it goes without saying that an employee as described above is also important for the day-to-day running of the company. In this case, you have two options: You can find a replacement for the employees and his position for the project time or you pay him the additional working time (if manageable).

Make attractive

Challenging and new tasks don't motivate everyone in the same way. Therefore, try to make the task as attractive as possible to your chosen candidate. Emphasise the subsequent professional benefits and personal experience. But don't try to force anything. Motivation is and remains half the battle!

Take important

As I said, don't underestimate the role of the key user. The possibilities promised by a new ERP solution can usually only be realised if the company has enough input to ensure that the new solution works in the same way as the company itself. In addition, much of the software's success depends on whether the changes are accepted by the employees. A suitable mediator is a great advantage here.

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