Are you waiting for a customer to make an important call? Maybe they have already called ? and no one answered? Has it perhaps been answered by a colleague without you getting wind of it? With Versino's CTI software you get answers to these questions.
CTI Software for SAP Business One
The CTI add-on for SAP Business One has a caller ID that displays data on your caller directly from your SAP system on your screen. In this way you can create new activities directly from the CTI software and edit existing ones. service contracts call up.
If the caller does not appear in your system, the reverse search of the CTI Add-on determines address data and transfers it directly to SAP Business One.
Furthermore, the journal management of Versino CTI provides you with a clear transparency of how callers are dealt with in your company. The CTI software logs the callers with the duration until the call is accepted, provides missed calls with a callback log and documents all activities regarding the caller.