As a SAP Business One Partner with over 20 years of experience in successfully delivering and Care and Maintenance We often hear about SAP Business One installations that are struggling with the fact that their existing SAP Business One system is not working as they expect or planned. It could be unresolved change requests to system restrictions or modules that were never fully introduced.
User and SAP Business One Partner are responsible
The tendency is then often to look for the cause in the software. However, when looking for the reasons, one should also look at all parties involved. Of course, this includes those responsible in the company, users and also the SAP Business One partner. That's actually good news because working on these components is a lot less costly and risky than replacing the central one ERP system!
The questions to yourself and the SAP Business One partner
ERP software is a life-critical system in many companies, without which sustainable operation is impossible. So if you are dissatisfied with the system, it is worth checking all the components. You should ask yourself:
- Can SAP Business One easily adapt to changing requirements, long-term plans and business growth?
- Can the SAP B1 partner react quickly to offer flexible options to ensure that SAP Business One is optimally tailored to the individual needs of the company?
- Are inquiries to the partner answered promptly?
- Does the partner inform you regularly about updates and new products?
- Are there (available) contact persons at the SAP Business One partner who have both profound knowledge in relation to SAP Business One and the technical and business knowledge behind it?
- Is the partner in relation to grown business, internationalization, digitalization still the right one?
- Is there a cloud offeringthat can react flexibly to the needs of the company?
- Were the users regularly trained to "grow" with the application?
- Were new employees introduced to the system in the same way as their predecessors?
- Does the IT infrastructure grow with the growing software?
- Do users have access to information, help and documentation?
- Which projects related to SAP B1 were planned but never implemented.
- Is there a regular dialogue with the SAP B1 partner?
ERP software and SAP B1 partner - equally important
Even when choosing a new ERP system, everyone involved should be aware of the fact that both components are equally important, not only for the selection and introduction of permanent operation. Should a company involve all stakeholders in a regular review? Even yourself and the users.
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