When the ERP introduction is almost complete, it comes to the training of the future users. It is clear that there are a few things to consider when introducing a company to new software. This article shows why, who, how and what is important for this software training.5
WHY software training?
Everyone has a different level of knowledge when it comes to software. Moreover, no matter how self-contained each system may be, individual customisation for different companies means that the usual lists, masks or forms deviate from the standard software and requires a certain know-how from the users to ensure that the software really achieves its desired effect.
WHO does the software training?
As with the ERP introduction, two parties are needed to ensure that the training is meaningful for all participants. One is the person who brings the knowledge of the software and the other is the person who is integrated in the company concerned. The ERP provider itself covers one area. Often, they already have the necessary training experience and suitable documentation.
The other area is covered by an employee of the company who knows about the processes to be integrated. This ?KeyUser? was already integrated into all work processes during the introduction, but can still understand the software from the point of view of his employees. Together, these two parties can create a suitable training for the future ERP users.
HOW to prepare the software training?
In order to be well prepared for the training, simply go through all the important points using the Wquestions, e.g:
- When does the training take place?
- Who is the trained company?
- Who will run the company schools?
- How long does the training take?
- What is being trained?
- What documents or other support does the training need (e.g. laptops)?
Tip: Do not try to train a working software on case studies from other companies. Just as all companies are different, the software is not the same either. So it would be of little help.
WHAT happens after the software training?
Create training materials that can later be used as documentation tools for the software. In addition, the company will probably want to make changes to the software. Before making these changes, you should consider whether it is necessary to train your staff again after these changes.