the Contract type In SAP Business One, it defines the type of a service contract, thereby determining the conditions for service calls, response times, and billing arrangements.
Types of Service Management Contracts
- Warranty Agreement Free services within the warranty period
- Service Contract Paid maintenance and support agreement
- Framework Agreement Overarching agreement with defined service packages
Use in SAP Business One
Contract types are defined in the master data of the service module and assigned when creating service contracts. They control whether a service call is processed free of charge or invoiced to the customer. Additionally, response and resolution times can be stored per contract type.
Practical tip
Define contract types corresponding to your SLA tiers (e.g. Gold, Silver, Bronze) to automatically control the prioritisation of service requests.
Further articles
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