SAP Business One add-on that provides support desk and remote support for SAP Business One functions.
The Support Desk provides direct access to the SAP Service Marketplace from the SAP Business One application.
After creating a problem report offline in SAP Business One, users can connect to the SAP Service Marketplace to send the report or track the status of the report.
Remote support for SAP Business One enables users to obtain information on system performance, which is analysed by SAP. The data is analysed and can be accessed via the SAP Service Marketplace.
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