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With the helpdesk refers to the service provided by a company. This involves helping customers with problems with the company's products. This service can be provided by telephone, e-mail or via web portals. It can be technical help, user or comprehension questions.
The Support Desk is part of the Support Tools add-on for SAP Business One and is used to respond quickly to system problems. It enables direct access to the SAP Service Marketplace from within SAP Business One.
Access: The Support Desk can be accessed via the Help menu in SAP Business One There is also a direct link to the Support Launchpad in the Help menu.
Prerequisites: In order to use the Support Desk, a valid service contract with SAP, a valid S-user and an Internet connection are required
