All information about a customer is stored in a customer file, including activities and information such as telephone calls, correspondence, appointments, purchased products, e-mails, etc.
Customer file comes up in this blog.
News from SAP B1 "Remote Control" - CRM for Outlook
Microsoft Outlook is probably still the linchpin for many employees in offices around the world.
Two in One: 6 Reasons for Integrating CRM and ERP
CRM and ERP - two systems for one company. Using Customer Relationship Management and Enterprise Resource Planning separately as software ...
Part 2: Introducing CRM in B2B sales
In the first part of this series, we looked at which requirements CRM software for B2B sales should fulfil ...
Part 1: CRM in B2B sales
A CRM system is justifiably used in B2B sales in particular. The demands in sales have grown and good data management is ...
A bond for (successful) life: ERP and CRM linked
ERP and CRM linked? This is not only desirable, but necessary for a company's success. Especially for small and medium-sized companies ...
ERP&CRM - Part 3: Integration options
You can get around the integration of CRM and ERP. We dealt with why integration is necessary in the first ...
