SAP Commerce Cloud
The SAP Commerce Cloud is a specialised e-commerce platform within the SAP ecosystem. Its main function is to optimise and accelerate the sales and purchasing processes in companies, which contributes significantly to increasing the customer retention contributes. The platform offers various functions that focus on the following areas:
Customer interaction: Promotes active communication and interaction with the customer.
Customer-specific personalisation: Enables the customisation of the shopping experience based on individual customer preferences.
Product Information Management: Supports the efficient management and presentation of Product information.
Improving the customer experience: Provides tools to optimise the customer's shopping experience.
Order fulfilment: Efficient processes for handling customer orders.
The SAP Commerce Cloud is an integral part of the comprehensive SAP C/4HANA portfolio. This portfolio includes various cloud-based solutions that specialise in e-commerce, customer experience and customer relationship management to enable comprehensive and seamless customer interaction and management.
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