For many companies, one of the most important opportunities to stand out from the competition is to impress with the quality of their service. This opportunity becomes a challenge when this is a field service. In other words, a field service that carries out the maintenance of complex systems and/or repairs.
Field service - maintenance and installation across the entire spectrum
The tasks that need to be coordinated in Field Service are diverse. These can range from pure inspection and maintenance to assembly with the use of materials. Services such as instruction and commissioning or even customer acceptance are part of the field service technician's remit in industries such as the plant construction. Checklists often have to be worked through, or documentation is generated that has to be signed by the customer.
The rolling warehouse - the field service vehicle
The technicians' vehicles become a rolling warehouse when carrying out field service. Despite the fact that there is often a lot of material on board for assembly and maintenance, the challenge is to have the right components for use at the customer's site. After all, just one missing part can drastically increase the cost of the job.
Documents and expertise always with you in the field
Technical documents of all kinds for the maintenance of complex systems would often take up as much space in printed form as materials and spare parts. Having the right documents and aids in the right version for the corresponding maintenance job is often not easy for the field service.
A lot of work for coordination at the company headquarters
However, it's not just the field service team that has a lot to do. The coordination of field service also requires a well-coordinated organisation. From quotations and order preparation to planning, a lot has to be done before the work can be carried out at the customer's premises. But the invoicing of maintenance work can also be quite time-consuming at times.
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