Customer Relationship Management (CRM) is software that specializes in customer relationship management or customer management. CRM software helps to improve all customer relationship processes by enabling all customer contacts and data to be recorded in a structured and partially automated manner. In addition, customer history, the number and frequency of inquiries, documents and orders placed by the respective customers are usually stored. This database is always available to the user and supports work in sales in many ways. The software is used and maintained by all company departments. Professional CRM software also offers the creation of ready-made e-mails or briefings directly from the system. CRM software is also often referred to as a CRM solution and CRM system.

News from the SAP B1 “remote control” – CRM for Outlook
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Two in one: 6 reasons to integrate CRM and ERP
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Part 2: Introduce CRM in B2B sales
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Part 1: CRM in B2B sales
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A connection for a (successful) life: ERP and CRM linked
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ERP&CRM - Part 3: Possibilities of integration
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SAP Business One – CRM for Outlook Video in German
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ERP&CRM - Part 2: Defining business processes
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ERP & CRM ? Part 1: Why integration is necessary
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SAP Business One a CRM?Software ?
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How strangers become interested parties - effective lead generation
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SAP Cloud for Customer docks to SAP Business One
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This also includes online shops
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Systematically manage sales with the sales funnel
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Another mobile solution: i-deal for SAP Business One
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SAP Business One is very trendy
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