SAP B1 blog

Customer Relationship Management (CRM) is software that specializes in customer relationship management or customer management. CRM software helps to improve all customer relationship processes by enabling all customer contacts and data to be recorded in a structured and partially automated manner. In addition, customer history, the number and frequency of inquiries, documents and orders placed by the respective customers are usually stored. This database is always available to the user and supports work in sales in many ways. The software is used and maintained by all company departments. Professional CRM software also offers the creation of ready-made e-mails or briefings directly from the system. CRM software is also often referred to as a CRM solution and CRM system.

CRM features in this blog.

News from the SAP B1 “remote control” – CRM for Outlook

For many employees in offices around the world, Microsoft Outlook is probably still the linchpin of their ...
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Two in one: 6 reasons to integrate CRM and ERP

CRM and ERP - two systems for one company. Use customer relationship management and enterprise resource planning separately as software, ...
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Part 2: Introduce CRM in B2B sales

In the first part of this series, we dealt with the requirements that CRM software should meet for B2B sales ...
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Part 1: CRM in B2B sales

A CRM system is justifiably used in B2B sales in particular. The demands in sales have grown and good data management is ...
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A connection for a (successful) life: ERP and CRM linked

ERP and CRM linked? This is not only desirable, but necessary for the company's success. Especially for small and medium-sized companies...
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ERP&CRM - Part 3: Possibilities of integration

You can get around the integration of CRM and ERP. We dealt with why integration is necessary in the first ...
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SAP Business One – CRM for Outlook Video in German

We already reported about Boyum's new Outlook add-on for SAP Business One here in the blog...
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ERP&CRM - Part 2: Defining business processes

In the first part about ERP and CRM, we clarified why an integration between the two systems is recommended. If ...
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ERP & CRM ? Part 1: Why integration is necessary

ERP and CRM. Two systems that fall more than often in one sentence. The two solutions have two fundamental ...
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SAP Business One a CRM?Software ?

What actually is CRM? The question seems trivial at first, since CRM (or Customer Relationship Management) has been a...
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How strangers become interested parties - effective lead generation

Acquisition is a difficult subject. Nevertheless, there are ways and means to attract new prospects - and through effective lead generation ...
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SAP Cloud for Customer docks to SAP Business One

"Cloud for Customer" is the name of the new cloud series from SAP. The offer is aimed specifically at sales and is complete ...
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This also includes online shops

Once we lived in the countryside, then in cities and now on the web. That's what it says in the movie...
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Systematically manage sales with the sales funnel

While there is software (namely a CRM system) for the "customer relationship", winning new customers for many companies turns out to be...
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Another mobile solution: i-deal for SAP Business One

Mobile applications for SAP Business One are growing with i-deal. As a marketing manager of an ERP manufacturer recently said: "The ...
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SAP Business One is very trendy

The consulting firm i2s is a company that is independent of software providers and is known for its regularly published studies and market research. Among other things ...
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