The return of goods by a customer to an internal or external supplier.
Depending on the Supplier and recipients can be divided into the following types:
- Customer returns
- Returns to the supplier
- Returns for stock transfers
To process returns in SAP Business One, you can use an appropriate module that allows you to create a return delivery document for the returned products. You can use a "Return Request" to create a document that represents a customer's request to return products.
When creating returns or a return request, you must enter the customer's details, the returned goods and the article and state the reason for the return. You can also decide whether the returned items should be refunded or replaced.
As soon as the return has been processed in SAP Business One, the returned goods are retrieved from the Stock removed and the returned items credited to the account of the Customers credited.
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