4 may

Returns (SAP Business One)

The return of goods by a customer to an internal or external supplier.
Returns can be made depending on Supplier and receiver can be divided into the following types:

  • Customer returns
  • Returns to the supplier
  • Returns for stock transfers

To process returns in SAP Business One, you can use an appropriate module to create a return document for the returned products. You can use a 'Returns Request' to create a document that represents a customer's request to return products.

When creating returns or a return request, you must include the customer's details, the returned article and state the reason for the return. You can also decide whether the returned items should be refunded or replaced.

As soon as the return has been processed in SAP Business One, the returned goods are retrieved from the Stock removed and the returned items are credited to the account of the Customers credited.



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