CTI is the name for Computer Telephony Integration.
CTI thus describes the linking of telecommunication and electronic data processing. This means that telephone calls can be set up, answered and ended automatically directly from ERP software.
Business Intelligence vs. Predictive Analytics
Business intelligence or predictive analytics: both are available as an application package for analysing data. But what is the difference? While a business intelligence solution ...
SAP Business One CTI Add-on. More service quality through an integrated telephone system.
Are you waiting for an important call from a customer? Perhaps they have already called - and no-one has answered? Was ...
Science fiction ERP: What we would like to have...
Industry 4.0 - Although we are still a long way from the picture that some science fiction films paint of the time around 2016, ...
Integrated CTI - ADDON for SAP Business One
Not so long ago, the choice of CTI software for SAP Business One was still very limited. This has ...
CTI middleware for SAP Business One
In 75 % of all SAP Business One implementations, a telephone connection is on the wish list of interested companies. This often fails ...
coresuite easy functions - SAP Business One customizing made easy
Does it have something to do with this year's outfit of the coresystems team? One of the "main virtues" of the mafia is secrecy ...
Data quality & AI : AI can only be as good as your data
Companies today are investing heavily in AI technologies, intelligent automation and modern ERP architectures. Despite this, many modernisation projects fail in the early stages because ...
AI-ERP transformation basics and AI governance
The modernisation of monolithic ERP systems through artificial intelligence (AI) does not start with algorithms, but with a clear understanding. Companies must first ...
Monolithic ERP systems in SMEs: challenges, solutions and risk management
Enterprise resource planning (ERP) systems form the digital backbone of medium-sized companies. As a central process and data hub, they control critical processes from the ...
AI in the company: 4 myths about the GDPR
The invisible AI in the office While many medium-sized companies are still hesitant to use AI in the office due to concerns about data protection breaches and the loss of trade secrets, ...