Are you waiting for an important call from a customer? Perhaps they have already called - and no-one has answered? Perhaps it was answered by a colleague without you getting wind of it? Versino's CTI software provides you with answers to these questions.
CTI software for SAP Business One
The CTI add-on for SAP Business One has a telephone number identifier that displays data about your caller directly from your SAP system on your screen. This allows you to create new activities directly from the CTI software and update existing ones. Service contracts call up.
If the caller does not exist in your system, the reverse search function of the CTI add-on determines the address data and transfers it directly to SAP Business One.
Furthermore, Versino CTI's journal management provides you with clear transparency about how callers are handled in your company. The CTI software logs callers with the duration until the call is answered, provides missed calls with a callback log and documents all activities relating to the caller.
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