User survey: ERP fit for the future?

The clocks of the digital market world tick differently. A recent survey by strategy consultancy firm Pierre Audoin Consultants (PAC) shows that time is slowly running out for IT systems in SMEs. It confirms that there is a lot of catching up to do when it comes to networking with suppliers and customers.

A look into the future

60 per cent of SMEs do not see any threat to their core business from digital sales and communication channels. Most are of the opinion that long-term success can be achieved through the integration of different IT systems and data sources.
However, a major challenge for the participants in the survey is networking with customers and partners. Over 60 per cent are of the opinion that there is room for improvement here. According to the experts at PAC, the requirements for constantly growing functionality can be met with an open system architecture. As a result, the company software, as SAP Business OneThe new solution is easier to adapt to the ever-changing demands of the market. The analysts also see the future of companies in supporting mobile devices, data analyses and the possible integration of other systems. In the survey, however, only just under half of the ERP solutions equipped with good mobile options. In areas like data analysis respondents rated their solution as only adequate.

The ERP solutions of today

Only 22 per cent of all users assume that the software they currently use will continue to be sufficient in the coming years. The experts at PAC are of the opinion that it is above all the User-friendlinesst says a lot about the quality of a system. Complicated interfaces and confusing visualisations processes should actually be a thing of the past. However, only 66 per cent are satisfied with the usability. Reaction speed and uniformity are mostly seen as only sufficient.

Unattractive - as the technical structure of the system is responsible for these properties. Modification is only possible with great effort.

SAP B1 blog