SAP B1 blog

Of the YouCon Cube is a CTI-middleware that can be implemented in existing telephony infrastructures. As a complete solution, it connects virtually any conventional telephone system from leading manufacturers such as Siemens, Avaya, CISCO, Microsoft Lync and Alcatel with existing SAP installations such as SAP CRM, SAP ERP, SAP ByDesign, SAP Business One and SAP Business All-in-One.

As CTI middleware, YouCon Cube enables the synchronised use of conventional telephone systems and digital data systems. YouCon's solution implements all the necessary interfaces by collecting incoming and outgoing events ? both from telephone systems and from SAP systems ?, processing them accordingly and then making them available to the user. In its basic version, the YouCon Cube already implements a variety of interfacesincluding Soap web services as well as the standards TAPI and CSTA. At the same time, the solution can be expanded at any time to allow connection to any system that uses standardised interfaces oriented, to make it possible.

© 2013 | Versino Projects GmbH

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