ERP software is not the only guarantee for success. When it is introduced, the ERP users must also be convinced.
Everyone involved trembles before an ERP project. A lot of money is involved and there are a lot of decision-makers. Accordingly, attempts are made in advance to reduce every risk. Often only the technical hurdles are considered and the project fails because of communication gaps. Or rather: not that ERP project fails, but the subsequent use of the system. Often the promised success fails to materialise and instead leaves behind user frustration.
The great unknown system
At best, managers are accustomed to calculating the future and to dare new steps. Your salaried employees rather less. Therefore, they are rather suspicious of changes in work processes. And these go hand in hand with the introduction of a ERP software accompanied by. Fear of losing familiar processes and a sense of surveillance and automation of their activities makes the new system a threat. And that is what they are fighting against.
But there are ways to fend off this resistance in advance. If, instead, management succeeds in convincing future users of the system, they have gained an important guarantee of success. The three T's - transparency, timing, trend - are helpful anchor points for successful employee integration.
transparency
..is probably the most important point if you want to convince your employees of a New ERP implementation want to convince. You probably know this yourself: If you feel ignored, it is usually already too late. Apart from that, it can also be advantageous for the software if the employees are involved - after all, they know the system best. You might want to consult a Advisor in addition. They know how to integrate the employees in the ERP project without it becoming destructive.
Timing
..is also part of it at this point. You should wait for the point when there is enough information. For example, it should be clear when the ERP project will take place. Anything else only causes confusion and supports false reports in the grapevine. It is best to create a uniform information channel, such as a forum on the intranet or a news letter. However, if possible, consolidate the information at personal events (e.g. conferences). This makes it present and gives it seriousness and importance.
Trend
..is ERP. Make the new system attractive for your employees. After all, the software not only helps the company, but also each individual employee in their daily business. Show how optimised functions and processes can relieve routine work and leave more room for tasks with creative demands. Or simply less working time. They say people who (have to) work less are more motivated and stay longer at a job.
Complete a successful ERP implementation
Basically, it is good to create a generally positive feeling in the context of the ERP project and to show your employees that the introduction will enable many positive opportunities for you to work effectively and independently. This avoids the rumour of an automated control culture. training courses after the implementation of the system then take care of the rest. An ERP consultant can be of great help here.
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