Study shows ERP solutions with industry focus are popular. Users would like to see improvements in mobile working with ERP.
"ERP in practice" is the name of the Studyconducted by Trovarit AG together with the FIR. Around 2700 CEOs, CIOs and project managers at RWTH Aachen University were asked about the ERP systems they use. On average, the ERP solutions used achieved a score of 2.
According to the study, systems with a specific industry focus are particularly popular. The reasons given by Trovarit AG for this are, on the one hand, the low and therefore cost-effective cost of implementing a less complex solution. Secondly, system providers can build up a close relationship with their customers due to the smaller user base. In addition, small ERP systems are updated more frequently, which also has an impact on user satisfaction.
The larger and more complex the ERP implementations The more complex the systems are designed, the less satisfied the users are - according to Trovarit. This is because not only do the requirements increase with the scope of the system and users, but also the implementation effort, maintenance and customer support.
According to the study, SAP ERP best fulfils these requirements of the mostly large global companies.
Another - major - point of criticism was the mobile Working with ERP.
Despite the intensive advertising work of the developers, the users' assessment of the mobile accessibility of ERP was significantly negative. The criticism levelled at the apps, which are supposed to guarantee access via mobile devices, does not meet the expectations of those surveyed. It seems that an urgent improvement in the usability of mobile ERP use is necessary. To ensure this, the ERP must have a completely different user interface for smartphones and tablets.
The Trovarit study identifies further points for optimisation in the areas of "forms and evaluations", "internationality" and "data maintenance effort". Budget compliance, personnel and training costs, support and advice on system optimisation are also often identified as areas in need of improvement. The respondents showed little interest in the following topics, for example Cloud computingand Big Data.
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