What must a mobile ERP app be able to do?

The pace of life today is enormous. The time in which we are available to everyone and everything is great. This has also left its mark on our everyday working lives. More and more often, it will be necessary to access business data outside the four walls of the office and to use the one or other Business process from outside the company. In my private life, I have been using my smartphone or app for a long time. For Business Software there are also more and more such small programmes.

The mobile interface

Whether product figures or customer information - when employees in the Field service If companies still have to ask for this information by calling the company, they are missing out on a significant opportunity. Mobile access to the data in the ERP system can significantly speed up the flow of information. It can also improve collaboration with field staff, as the new data is immediately synchronised in the system. This in turn harbours new opportunities for Process optimisation.

And what does the app need?

Even if ERP solutions such as SAP Business One Although the complexity of the applications has already been simplified, their functional potential would still go beyond the scope of a mobile device. It makes sense to reduce the application to those applications that a field service employee really needs in the field. Here, functions can even be optimised for the field service. Of course, the option of putting together the right selection of applications for each employee group would be ideal. This often meets the expectations of users, but remains a (costly) pipe dream 😉

Get the Mobility-Strategy!

Nevertheless, customisation to the user's needs is highly recommended. For usability reasons alone, because the app should also be used and not be unnecessarily distracting during customer meetings, for example. It is helpful in this case, as with a large ERP implementationto analyse the processes in the field service and to design the customised app based on this. As always, an external expert consultant is useful here.

SAP B1 blog