Process optimisation is the be-all and end-all of a successful ERP implementation. But when is the right time to optimise the existing processes to investigate?
How successful a ERP system depends on how well the processes are adapted to the workflows in the respective company. However, the processes should not just somehow lead to the goal, but in the most efficient way possible. That is why it is not enough to ERP project adapt the software to all processes. Instead, the company should look at their goals and the processes they need to get there. But when is the right time for an in-depth process analysis?
Ignorance leads to disadvantage
Experts usually say that the processes were already in place before the ERP selection should be determined. The reason for this is that the company then knows exactly what it wants. Good thinking, but this approach has one major drawback: companies are often unaware of the many possibilities offered by today's system solutions. The potential of the software then remains unutilised or is even used incorrectly. Instead of the hoped-for increase in efficiency, the result is a Stagnation and everyone is disappointed.
Furthermore, it is often difficult for small and medium-sized companies in particular to find sufficient resources to permanently examine and optimise processes. In addition, habit leads to a certain degree of operational blindness and people in positions of responsibility in particular often find it difficult to allow development here.
Openness leads to process optimisation
In our experience, a good approach is to do a little groundwork, but also to remain open to change - both in terms of processes and software. A key step in achieving a good basis here is to record the current processes in writing in their current state. This can already ERP consultant can be a good support, as they can sometimes better separate the individual processes from one another. At this point, you can also collect feedback from employees - what changes would they make? Which optimisation is the most important for the company's processes? It is important here to ask in a differentiated way what they would change personally and what for the company. They often receive different answers here. The feedback often shows precisely those areas where the current processes could be improved.
Apart from process optimisation, the success of ERP systems also depends on how open users are to change. Here again, only good communication in the company - if this does not work, this is the first process that should be changed.
More on the topic of ERP projects can be found here.
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