Chatbots in customer service - how much AI is behind them?
11 apr

Chatbots in customer service - how much AI is behind them?

Whether Siri or Alexa - voice assistants are seen as signs of the digital future. However, these services are more likely to be used (sensibly) on an individual basis. That's why chatbots are becoming an exciting alternative for companies. These can also be operated by voice, but also by text. In addition, the many integration options (Facebook, WhatsApp, Telegram, etc.) make chatbots attractive.

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