For many companies, one of the most important opportunities to stand out from the competition is to convince with the quality of their service. This opportunity becomes a challenge when this is a field service. This means that a field service carries out the maintenance of complex systems and/or repairs.
Field Service ? Maintenance and assembly in the whole range
The tasks to be coordinated in field service are manifold. These can range from pure inspection and maintenance to assembly with the use of materials. Services such as instruction and commissioning or even customer acceptance are part of the field service engineer's area of responsibility in industries such as the plant construction. Checklists often have to be worked through, or documentation is generated that has to be signed by the customer.
The Rolling Stock ? the Field Service Vehicle
The mechanics' vehicles become a rolling stock when carrying out field service. Despite the fact that there is often a lot of material for assembly and maintenance on board, the challenge is to have the right components for use at the customer's site. Even one missing part can drastically increase the costs for the service.
Documents and know-how always with you in the field
Technical documents of all kinds for the maintenance of complex systems would often take up as much space in printed form as material and spare parts. It is often not easy for the field service to have the right documents and aids in the right version for the corresponding maintenance job.
A lot of work for the coordination at the company headquarters
However, not only the field service has a lot to accomplish. The coordination of the field service also requires a well-coordinated organisation. From the offer, order preparation to planning, a lot has to be done before it can be used at the customer's site. But also the accounting of the maintenance work is sometimes quite time-consuming.
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