Business Process Outsourcing (BPO)

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Business Process Outsourcing (BPO), in German the Outsourcing of business processes, is the most comprehensive form of outsourcing. Here, not just a single task, but a complete, self-contained business area is handed over end-to-end to an external service provider. Typical examples are complete financial and payroll accounting, human resources (HR), customer service (call centre) or the IT infrastructure. In contrast to selective Outtasking BPO is about a long-term, strategic partnership in which the service provider not only takes on the operational execution, but also the responsibility for process quality and efficiency. Companies use BPO to access best-in-class processes and technologies, achieve high scalability and convert fixed costs into variable costs. The technological basis for BPO providers are often powerful, multi-tenant cloud platforms, such as the SAP Business One Cloud to efficiently manage multiple customers. In order to offer their customers added value, these providers also rely on specialised tools such as the Versino Financial Suite, to offer advanced reporting and financial analyses as part of their service package.