Payment reminder (SAP Business One)

A payment reminder is a friendly letter to a customer reminding them of a payment that is due but has not yet been paid. Invoice without triggering legal consequences.

Detailed explanation/description:

The payment reminder is used to communicate with customers who have not yet paid their invoice despite it being due. In contrast to a reminder, it is not a legal request, but rather a polite reminder of the outstanding debt. The aim is to achieve a quick payment and not to burden the customer relationship. However, a correctly formulated payment reminder can be a prerequisite for the subsequent entry into the payment process. Default of payment be.

Typical contents of a payment reminder are

Due date of the invoice
Outstanding invoice amount
Customer number, invoice number and date
Reference to the lack of receipt of payment
Optional: Notice of imminent payment default

Friendly formulations such as "We would like to politely remind you ..." or "Please check whether you have already transferred the invoice amount ..." are recommended. It should be noted that the payment may have already been instructed but not yet booked.

Integration into business processes

In SAP Business One, the payment reminder is often the first step in the payment process. Dunning. It can be created manually or sent as part of an automated dunning process via the dunning wizard - usually as "dunning level 0" or with a customised dunning text without a legal threat.

Relevant modules and functions

Module: Finance
Function: Dunning (dunning assistant/dunning run)
Function: OP lists with due date overview

Concrete application examples

A company automatically sends a payment reminder for invoices that are five days overdue with a reference to the outstanding amount.
In the SAP Business One dunning wizard, a payment reminder is first generated for low-risk customers before a formal reminder is sent.