Chatbots in customer service - how much AI is behind them?
11 apr

Chatbots in customer service - how much AI is behind them

Whether Siri or Alexa - voice assistants are seen as a sign of the digital future. However, these services are more likely to be used individually. This is why chatbots are becoming an exciting alternative for companies. These can also be operated by voice, but also by text. The many integration options (Facebook, WhatsApp, Telegram, etc.) also make chatbots attractive.

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All-rounder in service: the service desk
8 apr

All-rounder in service: the service desk

This is where an integrated software approach is supposed to help: the service desk. Basically, this is a combination of a ticket system and a helpdesk. This is where all comments, complaints, error messages and requests come in and should be channelled through the company as efficiently as possible.

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The prerequisites for good project controlling
26 March

The prerequisites for good project controlling

A product has a fixed price that can only be changed by adding options. At first glance, this may also apply to a project. At second glance, however, it becomes a little more entangled. But how do you keep an overview so that the course of the project remains transparent for everyone involved at the end? This is where project controlling comes into play.

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ERP system instead of paperwork
13 March

ERP system instead of paperwork

Notes are great. They provide a sense of planning and control all at once. However, every note-taker knows that such „paper-shuffling“ can quickly descend into chaos.

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